Shipping policy

Shipping Policy

1. Order Processing

  • Processing Time: Orders are processed within 3 business days after purchase. During peak seasons or sales, processing may take longer.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.

2. Shipping Methods & Delivery Times

  • Standard Shipping: Delivery typically takes 1_9 business days after processing.

3. Shipping Rates

  • Domestic Shipping: Shipping rates are calculated at checkout based on the weight and destination of your order.
  • International Shipping: International shipping rates are calculated at checkout. Customers are responsible for any customs duties or taxes applied by the destination country.

4. Order Tracking

  • Once your order is shipped, you will receive an email with tracking information. You can track your order status directly on our website or via the carrier's website.

5. Shipping Address & Contact Information

  • Please ensure that your shipping address is correct at the time of purchase. We are not responsible for packages delivered to incorrect or outdated addresses provided by the customer.
  • If you need to update your shipping address after placing an order, please contact us immediately at support@monthlycrates.store

6. Lost or Damaged Packages

  • We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. If you believe your package was lost or stolen, please contact the shipping carrier to file a claim.
  • If your package arrives damaged, please contact us within 14 days of delivery with photos of the damage, and we will assist you with a replacement or refund.

7. Returns & Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

8. Customer Service

  • If you have any questions or concerns about our shipping policy, please contact us at support@monthlycrates.store. We are here to help!